Our Promise to You About Privacy
Last Updated: March 4, 2009
At Honest Earth, we do more than provide all-natural and delicious products. We care about your privacy.
Idahoan Foods, LLC (“Idahoan”) values your trust and respects your privacy – and is committed to protecting them.
How does Idahoan gather and use customer information?
When you register for a coupon or survey, enter a contest or respond to our promotional campaigns we will gather certain personal information from you to respond to your request. For example, we will collect personal information such as your contact information, address, and information about products you use. In addition, we may use aggregate information to improve our website, but that information is never personally identifiable. Idahoan does not intend to collect information from children who are under the age of 18. If you do not meet these age limits, you should not provide information on this site and should ask your parent or guardian to do so for you.
Contests and/or Sweepstakes: Idahoan may offer contests and sweepstakes on the Idahoan sites. Because the rules and terms of each contest or sweepstake can vary, all information about each contest or sweepstake will be clearly posted during the event. All contests and sweepstakes are conducted in full accordance with United States federal and state laws. When registering for a contest or sweepstake, Idahoan requests certain personal information. At a minimum, the required information includes name and email address; in some cases, the user must answer mandatory survey questions about a range of other personal data. The information gathered in the entry form is used to:
- Verify the entrant’s identity;
- To send the entrant an email notification that their entry has been received;
- To contact winners and/or prize recipients; and
- To compile general, non-personal demographic information.
Surveys: Occasionally Idahoan may conduct on-line user surveys or polls to better target the content of the Idahoan sites and the Idahoan products to our Web visitors and the public in general. We sometimes share the aggregated demographic information in these surveys with our partners. We never share information about specific individuals with any third party.
Customer Support (phone or email): If you contact Idahoan for customer support, we will need to collect certain personal, product information to resolve your question or concern. Such information is then stored in a customer contact log, so that if you contact us again we have a record of your past service history.
What are cookies and how does Idahoan use them?
A cookie is a small data file that our website writes to your hard drive when you visit our site. That file may contain information that we use to track the Web pages you have visited or how often you’ve visited Idahoan’s site.
Will Idahoan share my information with other companies or people?
Idahoan will not sell, rent, trade, or lease your personal information for marketing purposes. We will only share information with third-party agents who provide services for our business operation. These agents must comply with our privacy policies and cannot use your personal data for any other purpose. Apart from this, we disclose personal information only in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to: comply with legal process; respond to any claims; or protect the rights, property or personal safety of Idahoan, our customers, or the public.
Idahoan is concerned about protecting children’s privacy and follows these guidelines:
Idahoan DOES NOT:
- collect online contact information without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes without prior parental consent.
- collect personally identifiable offline contact information without prior parental consent.
- distribute to third parties any personally identifiable information with out prior parental consent.
- give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent.
- entice by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in the activity.
Note to European Customers:
This website is intended only for customers in the United States. If you live in the European Economic Union, information you provide us will be transferred outside the European Economic Area for the purpose of processing by Idahoan, its affiliates and agents. By submitting your information, you agree to that international transfer.
How secure is the personal information I provide Idahoan?
Idahoan believes that it uses reasonable precautions, including a firewall, to protect your personal information.
Your e-mail address will only be used within Idahoan. We do not sell or rent e-mail addresses to anyone outside of Idahoan. If you wish to be removed from our e-mail mailings, see the next paragraph.
How can I manage my personal information or change my opt-in/out status?
For coupon offers, recipes, and product updates, you may change your email address, change your preferences or opt-out from receiving Idahoan communications by contacting our Service Center at 1-800-746-7999. These options are also generally included in the email communications we send.
How can I contact Idahoan if I have any further questions?
Customers may contact us at the customer information listed on our Contact page.